Return Policy Page

Here’s a **Return Policy** page for VrShopy. You can customize it further to match your company's specific policies and legal requirements.

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# **VrShopy Return Policy**

At VrShopy, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied with the product you received, we offer a hassle-free return process. Please read our return policy carefully to understand your rights and responsibilities when returning an item.

## **1. General Return Guidelines**

- Products purchased on VrShopy can be returned within **[7]** days from the date of delivery.

- You have to record 

- The item must be returned in its **original condition**, including all packaging, accessories, manuals, and tags (if applicable).

- To initiate a return, please contact our customer support team at **returns@vrshopy.com** with your order number, product details, and reason for the return.

- Once the return is approved, you will receive instructions on how to return the product.

## **2. Eligible Items for Return**

- **Damaged or Defective Items**: If the product is damaged or defective upon arrival, you may request a return or replacement. Please report any damages or defects within **48 hours** of receiving the product by contacting our support team.

- **Incorrect Items**: If you received the wrong product or a different item than ordered, you are eligible for a return or replacement.

- **Unwanted Items**: If you change your mind or are unsatisfied with the product, you may return the item provided it is in its original, unused condition. Certain categories (e.g., electronics, personal care items) may be subject to restocking fees or ineligible for return due to hygiene concerns.

## **3. Non-Returnable Items**

The following items are not eligible for return unless defective or damaged:

- Personal care items (e.g., cosmetics, health products) once used or unsealed.

- Customized or personalized products..

- Clearance or final sale items, as marked on the product page.

## **4. Return Process**

To return a product, please follow these steps:

1. **Request a Return**: Contact our customer service team at **returns@vrshopy.com** or via your account dashboard to submit a return request. Please provide your order number, reason for return, and any relevant details (such as product damage).

2. **Receive Return Instructions**: Once your return request is approved, you will receive instructions, including the return address and any shipping labels (if applicable).

3. **Package the Item**: Ensure that the product is securely packaged in its original packaging or a similar secure package to prevent damage during shipping.

4. **Ship the Item**: Ship the item to the return address provided within *2-3* days of receiving the return approval. Depending on the product, the buyer may be responsible for return shipping costs unless the item was damaged or incorrect.

## **5. Refunds**

- **Refund Process**: Once we receive and inspect the returned item, we will process your refund. Refunds typically take **5–10 business days** to appear in your original payment method, depending on your bank or payment provider.

- **Full or Partial Refunds**: You may be eligible for a full refund (including shipping fees) if the return is due to a defect or incorrect item. In cases of unwanted returns, only the product price will be refunded, and return shipping fees may apply.

- **Refund Denial**: If the returned item is found to be damaged or not in its original condition (due to reasons other than damage during transit), VrShopy reserves the right to deny a refund or charge a restocking fee.

## **6. Exchanges**

- VrShopy does not offer direct exchanges. If you wish to exchange an item, you may return the original item and place a new order for the desired product. Refunds will be processed once the returned item is received and verified.

## **7. Return Shipping Costs**

- **Defective or Incorrect Items**: VrShopy will cover return shipping costs for items that are defective, damaged, or incorrect.

- **Unwanted Items**: If you return an item due to personal reasons (e.g., changed mind or ordered the wrong size), the customer is responsible for the return shipping costs.

## **8. Late or Missing Refunds**

If you haven’t received a refund within the expected timeframe, please check the following:

1. **Bank Processing Time**: It may take additional time for the refund to be processed by your bank or credit card company.

2. **Contact Us**: If it’s been more than **14 business days** since you received confirmation of your refund, please contact us at **refunds@vrshopy.com**, and we will assist you further.

## **9. Cancellations**

- Orders can be canceled for a full refund if the product has not yet been shipped. Once an item has been shipped, cancellations will be treated as returns.

- To cancel an order, please contact us as soon as possible at **cancellations@vrshopy.com** with your order number.

## **10. Contact Us**

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer support team:

- **Email**: returns@vrshopy.com

- **Customer Service Hours**: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

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At VrShopy, your satisfaction is important to us. We strive to make the return process as smooth as possible to ensure that you have a positive shopping experience.

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This policy outlines the general process for returns and refunds. Feel free to adjust timelines, fees, and other terms based on your specific needs.